Your privacy matters to us. This Policy explains how jelebet collects, uses, stores, and protects the personal information of every Filipino player who uses our platform.
jelebet ("we," "us," "our") operates the online gaming platform accessible at jelebet.org. We are committed to protecting the privacy and personal data of every Player who registers and plays on our Platform. This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you as a data subject under applicable Philippine law — in particular, Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations.
By registering an Account on jelebet or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request Account closure and data deletion where applicable.
This Policy should be read alongside our Terms & Conditions, which govern your use of jelebet as a whole. In the event of any conflict between this Policy and the Terms & Conditions regarding data privacy matters, this Policy shall prevail.
When you create a jelebet Account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile number, residential address, and username. This information is required to create and maintain your Account and to comply with PAGCOR's Know Your Customer (KYC) obligations.
As part of our KYC and anti-money laundering (AML) compliance obligations under PAGCOR regulations and applicable Philippine law, jelebet may collect and process copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, PhilSys ID, or driver's license) and supporting selfie images for identity verification purposes.
To process deposits and withdrawals, jelebet collects information related to your payment methods. This may include GCash account numbers, Maya account identifiers, bank account details (for BPI, BDO, Metrobank, UnionBank transactions), and transaction references. jelebet does not store full payment card numbers. All financial data is handled in accordance with PAGCOR financial reporting requirements and applicable Philippine anti-money laundering regulations.
jelebet automatically records all transactions conducted through your Account, including deposits, withdrawals, bets placed, games played, bet amounts, outcomes, and bonus usage. This data is retained for regulatory compliance, dispute resolution, and platform improvement purposes.
When you access jelebet, our systems automatically collect certain technical information, including your IP address, device type, browser type and version, operating system, referral URL, pages visited, session duration, and error logs. This data is used to maintain Platform security, optimize performance for Philippine mobile network conditions, and investigate suspicious activity.
When you contact jelebet customer support by email, live chat, or any other channel, we retain records of those communications. This includes the content of messages, the date and time of contact, and any resolution notes. Communications data is used to resolve disputes, improve our service, and maintain a record of any commitments made to you.
jelebet processes your personal data for the following purposes:
Under the Data Privacy Act of 2012 and its Implementing Rules, jelebet processes your personal data on the following legal bases:
jelebet uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognize you between sessions, maintain your login state, and understand how you use the Platform.
Essential cookies are strictly necessary for the Platform to function. They enable login session management, game state preservation, and security features. These cookies cannot be disabled without preventing you from using the Platform.
With your consent, jelebet uses analytics cookies to collect aggregated data about how Players navigate the Platform. This data helps us identify pages that load slowly on Philippine LTE connections and features that are frequently used or abandoned. Analytics data is processed in aggregated, anonymized form where possible.
With your consent, jelebet may use marketing cookies to track whether you arrived at the Platform via a promotional link and to measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies through your Account settings or browser cookie controls at any time.
jelebet does not sell your personal data to third parties. We may share your personal data in the following circumstances:
jelebet retains your personal data for as long as your Account is active and for such additional periods as are required by applicable law and regulation. In particular:
Upon expiry of the applicable retention period, jelebet will securely delete or anonymize your personal data unless a longer retention period is required by a specific legal obligation.
jelebet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
While jelebet takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. If you believe your Account security has been compromised, contact jelebet support immediately.
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jelebet:
To exercise any of these rights, contact jelebet's data privacy team at [email protected] with the subject line "Data Privacy Request." We will acknowledge your request within 72 hours and aim to resolve it within 30 days.
The jelebet Platform is strictly restricted to individuals who are at least twenty-one (21) years of age. jelebet does not knowingly collect personal data from individuals under 21. If we become aware that we have collected personal data from an underage individual, we will immediately suspend the relevant Account, delete the collected data, and return any deposited funds in accordance with applicable regulations. Parents and guardians who believe a minor has created a jelebet Account should contact us at [email protected] immediately.
jelebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Where changes are material, we will notify you via the Platform and/or by email to your registered address at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the jelebet Platform after any amendment takes effect constitutes your acceptance of the revised Policy.
If you have questions, concerns, or requests relating to this Privacy Policy or jelebet's data processing practices, please contact our data privacy team:
jelebet Data Privacy Team
Email: [email protected]
Subject line: "Data Privacy Request"
Response time: within 72 hours
For complaints that cannot be resolved through jelebet's internal process, you may contact the National Privacy Commission of the Philippines. For gaming-related disputes, you may contact PAGCOR as the relevant regulatory authority.
Every connection to jelebet is protected by TLS encryption — the same standard used by Philippine online banking. Your login credentials, payment details, and personal data travel encrypted between your device and our servers at all times.
jelebet processes personal data in accordance with Republic Act 10173 — the Philippine Data Privacy Act of 2012. Your rights to access, correct, and delete your data are real, enforceable, and honoured by our team within 30 days of any valid request.
jelebet does not sell, rent, or trade your personal data to third-party marketers. Data sharing is limited strictly to payment processors, KYC providers, and regulatory authorities — all under contractual or legal obligation to protect your information.
Independent third-party security firms conduct regular penetration tests and audits of jelebet's systems. Findings are remediated promptly. This practice is part of our PAGCOR compliance obligations and our own commitment to keeping Filipino player data secure.
2FA is available for all jelebet Accounts and adds a critical layer of protection beyond your password. An OTP sent to your Philippine mobile number must be entered at login — so even a compromised password alone cannot unlock your Account.
Data privacy requests submitted to jelebet are acknowledged within 72 hours and resolved within 30 days. Our privacy team understands the Philippine legal context — including NPC complaint procedures — and handles every request with that context in mind.
jelebet is a PAGCOR-licensed platform that takes your privacy as seriously as your winnings. Filipino players 21+ can sign in knowing their data is encrypted, never sold, and protected under Philippine law.
Sign In to jelebet